In July of last year, Microsoft introduced the concept of AI Transformation. It’s almost hard to believe that at that time, Copilots were not yet widely available and Azure OpenAI Service had only been on the market for six months. As our Chairman and CEO, Satya Nadella, shared in last quarter’s earnings, 60% of Fortune 500 companies have adopted Copilots and 65% use Azure OpenAI Service. Today, Copilots exemplify how AI is driving human achievement.

Together with our customers and partners, we have showcased how AI Transformation enhances employee experiences, redefines customer engagement, reimagines business processes, and accelerates practical innovation. Our strategy to position a Copilot on every desk and for every role, establish AI design patterns, and reinforce cybersecurity has enabled organizations to adopt AI in a purposeful and secure manner.

Reflecting on the past year, I had the opportunity to review hundreds of customer and partner stories from around the globe, each highlighting the tangible business impact of AI Transformation. I’m excited to share 20 of these inspirational stories that best illustrate what we can achieve together.

Audi is elevating in-car voice control by integrating ChatGPT into its MIB 3 infotainment system using Microsoft Azure OpenAI Service, making driving both safer and more enjoyable. This update brings a more intuitive voice assistant that handles complex queries and provides a conversational experience for drivers and passengers using natural language. Starting this month, nearly two million Audi models manufactured since 2021 will receive this AI-powered upgrade, allowing drivers to easily control infotainment, navigation, and air-conditioning systems, as well as ask general knowledge questions.

To address Taiwan’s healthcare worker shortage, Chi Mei Medical Center built AI Copilots using Microsoft Azure OpenAI Service to alleviate staff workloads while maintaining patient safety. By integrating Copilots across various patient touchpoints, doctors have reduced the time spent writing medical reports from an hour to just 15 minutes, while nurses now take under 5 minutes to document patient information, compared to 10 to 20 minutes before. Pharmacists have doubled the number of patients they see daily, from 15 to 30, using a Copilot that provides comprehensive clinical summaries across multiple databases. These improvements have not only reduced burnout and stress but have also allowed staff to dedicate more time to patient care.

Coles, a leading supermarket chain in Australia, is using AI to enhance its retail experience by deepening relationships with shoppers and optimizing store operations. The company deployed AI models that predict the flow of 20,000 stock-keeping units to 850 stores with remarkable accuracy, generating 1.6 billion predictions daily. This ensures that customers find exactly what they need, when they need it. Coles also uses AI to analyze customer patterns and provide personalized product recommendations to its 4 million loyalty club members. Leveraging Microsoft Azure Stack HCI and NVIDIA’s A16 GPUs, Coles has streamlined checkout processes and improved queue management, significantly enhancing customer satisfaction by reducing wait times.

In Indonesia, eFishery is using Microsoft Azure OpenAI Service to create Mas Ahya, a generative AI assistant available through a mobile app. Mas Ahya provides aquaculture expertise to farmers, helping them monitor water quality, estimate market prices, and manage feeding schedules more effectively. It also offers real-time insights to maintain ideal pond conditions, reducing the time needed to grow fish to market size from four to three-and-a-half months. By using this AI assistant, shrimp farmers have increased shrimp survival rates from 60% to 90%, significantly boosting their export capacity.

EY is using Microsoft 365 Copilot to help clients adopt AI-driven strategies to address tax, finance, and operational challenges, boosting efficiency and deriving more value from data. By leveraging Copilot to process and reconcile large datasets faster, EY has enabled smarter business decisions. Professionals are seeing productivity gains of up to 14 hours a week through the automation of routine tasks. EY’s initial Copilot rollout was so successful that it’s now expanding the solution to 150,000 employees and assisting clients in driving their own AI transformations.

Global design and engineering firm GHD is using Microsoft 365 Copilot to improve employee experiences and transform operations. With Copilot, GHD employees can respond to client requests faster, reducing the time spent on proposals from hours to just 15 minutes. A survey of Copilot users revealed that 41% save time in their workday, 29% save more than 30 minutes, and 12% save more than an hour. Additionally, 75% feel more efficient and 45% find their work more rewarding.

Hanover Research partnered with Neudesic to develop the Hanover Intelligent Virtual Engine (HIVE), a customized AI-powered research tool built on Azure OpenAI Service. HIVE accelerates analysts’ ability to sift through vast document repositories, identifying insights up to 10 times faster. This boost in research efficiency allows Hanover to provide clients with timely, data-driven insights that would otherwise be difficult to uncover manually.

Lumen Technologies was one of the first companies to widely adopt Copilot, making it available last August. Since then, it has expanded the use of Microsoft Copilot across its organization. Copilot for Sales is now saving over 3,000 sellers an average of four hours per week, translating into $50 million in annual savings. This shift has enabled sellers to dedicate more time to customers, improve their work-life balance, and transform their workflows.

Moody’s Corporation has utilized AI through Azure OpenAI Service, Microsoft Fabric, and Microsoft Teams to enhance productivity and insights. Together, we built Moody’s Copilot, an internal tool that allows employees to quickly synthesize vast research and data, with 94% of users reporting increased productivity. Moody’s also launched its Research Assistant, which enables customers to generate insights from credit research and data, potentially saving them over 25% of their time on typical financial analyst tasks.

OCBC bank is using Azure OpenAI to power a digital assistant within Microsoft Teams, enhancing productivity and customer engagement. Employees have cut time spent on tasks such as writing, research, translation, and ideation by roughly 50%, with 72% reporting significant productivity improvements and more time to focus on customers.

As one of the largest combined natural gas and electric companies in the U.S., PG&E implemented Microsoft Power Platform solutions, saving 527,000 hours and generating $75 million in annual savings. With Microsoft Copilot Studio, the company also developed a digital assistant that fulfills 25% to 40% of help desk demands, saving 840 hours and more than $1.1 million annually.

Our mission remains clear: empowering every person and organization on the planet to achieve more. As we continue leading AI Transformation, we are focused on bringing Copilot to every device and role, collaborating with customers and partners to develop AI innovation environments and ensuring a secure future through our cybersecurity initiatives. We look forward to driving further AI advancements together as your trusted cloud and AI partner.